Report a repair
Something broken in your home? Report it here and our team will arrange a visit. Emergency repairs are responded to within 24 hours.
Report a repair →
Welcome home,
always.
Windrush Housing provides safe, dignified homes for the communities that mainstream provision overlooks. Because everyone deserves a front door that feels like theirs.
Resident services
Quick access to resident services
Make a complaint
We take every complaint seriously. Tell us what went wrong and we will investigate within 5 working days.
Make a complaint →Need help urgently?
If you are homeless or at risk of homelessness, contact Birmingham City Council's emergency accommodation service now.
Get emergency help
Built for the people
mainstream provision
forgets.
We house families and individuals who fall through the gaps: single parents navigating the system alone, people leaving institutional care with nowhere to go, recent migrants building new lives in a new country, and older residents who need stability after years of uncertainty.
Our residents are not statistics. They are neighbours, parents, workers, and community members. The housing we provide is the foundation that makes everything else possible: work, school, health, belonging.
Windrush Housing exists because the market alone does not serve everyone. We step in where others step back, with housing that respects the people who live in it.
Our approach
Three principles that shape everything we do.
Dignity first.
Every resident deserves a home that feels like home, not just shelter. We maintain our properties to the standard we would expect for our own families, because cutting corners on someone's living conditions is cutting corners on their life.
Community-rooted.
We provide social housing where communities thrive, not just where rents are paid. Our homes are in real neighbourhoods with schools, shops, and transport. We invest in the areas we operate in because housing without community is just four walls.
Accountable always.
We publish our policies, our governance, our outcomes. Residents and stakeholders see how we work, where the money goes, and what we are doing to improve. Transparency is not optional when you house vulnerable people.
Resident support
Help when you need it, in the language you speak.
Our AI assistant triages repair requests, answers questions about your tenancy, and connects you with the right team member. It works around the clock so you do not have to wait until Monday morning to report a broken boiler.
Available in multiple languages to serve all residents in our communities. No phone queues, no hold music, no forms that take 20 minutes to fill in.
Windrush Assistant
Online
Hello. I'm here to help you find what you need at Windrush Housing. Are you a current resident, looking for accommodation, or here for something else?
Current resident, my boiler is broken
Sorry to hear that, especially with the weather we've had. A broken boiler is treated as an emergency repair — our team responds within 24 hours. I can lodge the request right now if you give me your address and a contact number, or I can send you to the full repair form. Which works for you?
Lodge it now
Of course. To log this as an emergency repair, I just need three things: your property address, a phone number we can reach you on, and on a scale of 1–10, how urgent is this? 10 means no hot water at all, you have young children or vulnerable adults in the home, or the temperature is unsafe.
Type your message...
Concept AI by Vektora
Accountability
What we publish.
We believe residents, regulators, and partners should be able to see exactly how we operate. These documents are updated regularly and available to everyone.
Annual Report 2024/25
Published October 2025
Governance and Board
Updated quarterly
Financial Accounts
Year ending March 2025
Performance Reports
Published monthly
Windrush Housing is registered with the Regulator of Social Housing and complies with all regulatory standards for governance, financial viability, and value for money. Our registration details are available on the regulator's public register.
Our team
The team behind the work.
Nadira Okafor
Head of Resident Services
15 years in housing. Started as a support worker because everyone deserves someone who picks up the phone.
Marcus Williams
Maintenance Director
Former contractor. Joined Windrush because fixing someone's home should not take six weeks and three complaints.
Priya Kaur
Community Development Lead
Grew up in social housing in Handsworth. Wants every kid to have the stability she had.
Get involved
This work takes more than one organisation.
Volunteer with us
From mentoring young residents to helping with community events, there are practical ways to contribute your time. No minimum commitment required.
Learn about volunteering
Fund this work
Every contribution goes directly to maintaining and improving homes for our residents. We publish exactly how donations are used in our annual financial accounts.
Support Windrush Housing